If you setup a new imap account on your computer and can access other email folders but the inbox is empty. This could help

Some IMAP servers branch of all your folders from the Inbox folder. In that case, you’ll need to set the the “Root folder path” property in your account configuration.

Finding out whether or not this is required for you is quite easy. Select the Folder tab in Outlook, click on the button IMAP Folders and then click the Query button. If all folders start with a common name followed by a dot, then that first part is your root name.

This IMAP mailbox can be rooted to the Inbox folder (click on image to enlarge).
This IMAP mailbox can be rooted to the Inbox folder.

To set the root folder path for your IMAP account:

  1. File-> Account Settings-> Account Settings…
  2. Double click on your IMAP account.
  3. Button: More Options…
  4. Tab: Advanced
  5. Option: Root folder path
  6. Usually setting this to “Inbox” will do the trick.
  7. OK yourself out all of the opened dialogs.

Set a root path if your IMAP mailbox list all folders as Inbox subfolders. (click on image for the full dialog)
Set a root path if your IMAP mailbox list all folders as Inbox subfolders.

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