If your VPN or VPN router fails to connect and you are a Virgin Media internet customer the issue is more than likely to be that your SuperHub has PPTP and/or L2TP passthrough disabled. 

  • Browse to your Super Hub local IP Address (e.g. 192.168.0.1) and log in with the Virgin login details printed on your Super Hub
  • Select “Advanced Settings” and click “Yes” to confirm you want to view these
  • Select “Firewall” from the list
  • Tick “IPSec Pass-Through”, “PPTP Pass-Through” and “Multicast Pass-Through” at the bottom of the page
  • Click “Yes” to confirm settings change
  • Try to connect your VPN again.

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